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M11 FAQ — All Your Questions Answered
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From registration to payments, betting to bonuses — everything you need to know about M11 is right here.

Total 35FAQs
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Account & Registration 7 Login & Security 5 Deposits & Withdrawals 7 Betting & Games 7 Bonuses & Promotions 5 App & Downloads 4

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Account & Registration

Signing up on M11 is quick and straightforward. on the registration page Enter your name, mobile number, email, and date of birth. Create a strong password, agree to the terms and conditions, and your account will be ready in just 3 minutes. Please note that you must be at least 18 years old to register.

No. Under M11's policy, each individual is allowed only one account. If multiple accounts are found belonging to the same person, all of them may be closed and any balances forfeited. Please provide accurate information when registering.

KYC (Know Your Customer) is an identity verification process. To activate withdrawals, you'll need to upload a photo of your national ID or passport. This keeps your account secure and helps prevent fraud. Verification is typically completed within 24–48 hours.

Yes, certain details can be updated. Changing your email or mobile number requires OTP verification. To update your name or date of birth, please contact the support team and submit valid documentation.

To close your account, support@m11-jit.com-. Make sure to withdraw any remaining balance before closing your account. If you'd like self-exclusion for responsible gambling reasons, on this page More details here.

After registering, you'll receive your own personal referral code. When a friend or acquaintance registers using your code and makes their first deposit, you'll earn a bonus. For full terms, on the Promotions page see.

First, double-check that the number you entered is correct. Network delays can sometimes hold things up — wait 2 minutes and try again. Then click "Resend OTP." If you still haven't received it, complete your registration via the email tab or reach out to our support team.
Login & Security

on the Login page Click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP will be sent to you. Verify with the OTP and set a new strong password. The whole process takes under 2 minutes.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Try again after 30 minutes. For an immediate fix, reset your password or contact the support team.

Go to Account Settings, select "Security," and enable 2FA. You'll receive an OTP on your mobile every time you log in — even if someone else knows your password, they won't be able to access your account.

You can log in across mobile, tablet, and desktop. For your security, always change your password and log out any unrecognised sessions after signing in from an unfamiliar device.

Change your password immediately and support@m11-jit.com-. Please remember — M11 will never ask for your password or OTP over the phone or by email. If anyone does, it's a scam.
Deposits & Withdrawals

M11 supports all major payment methods available in Bangladesh:
  • Mobile Banking: bKash, Nagad, Rocket, Dutch-Bangla
  • Bank Transfer: All major banks
Cryptocurrency support coming soon.

Minimum deposit: ৳500
Minimum withdrawal: ৳500
Maximum daily withdrawal: varies by payment method. Up to ৳25,000 for bKash and Nagad; higher limits apply for bank transfers.

Deposits via bKash and Nagad are usually instant — funds appear in your account within 2 to 5 minutes. Bank transfers may take anywhere from 15 minutes to 1 hour. If more than 1 hour has passed, please contact support.

For KYC-verified accounts, withdrawals are typically processed within 1–3 business days. bKash and Nagad transfers usually go through within 24 hours. VIP members receive priority processing for faster withdrawals.

M11 does not charge any withdrawal fees. However, your bank or mobile banking provider may apply their own transfer fees. This is entirely subject to the payment gateway's own policies.

First, make sure your KYC verification is complete. If your withdrawal hasn't arrived within the expected timeframe, contact us with your transaction ID support@m11-jit.com-. Our team will resolve it within 24 hours.

Withdrawing a bonus requires meeting specific wagering conditions. Each bonus comes with its own set of terms — for details on the Promotions page & in the Terms & Conditions see.
Betting & Games

M11 offers betting on 30+ sports, including cricket, football, tennis, badminton, volleyball, hockey, and basketball. Live Betting, Match Odds, and pre-match betting are all available.

With Live Betting, you can place bets at real-time odds while a match is in progress. Odds shift continuously based on how the game unfolds. on the Match Odds page Browse the list of ongoing matches. Once a bet is placed, it cannot be changed or cancelled.

Once the match ends and the result is confirmed, winnings are typically credited to your account within 15–30 minutes. If there's a delay in the official result being published, it may take a little longer.

Yes, Demo Mode is available for most slots and casino games. You can try many games as a guest without logging in. However, you'll need to register and log in to play for real money. on the Games page go.

If a match is cancelled or abandoned, or there is a valid reason for a bet to be voided, your original stake will be refunded in full. In certain situations, a bet may also be pushed — meaning your original stake is returned.

The High Roller section is designed for experienced players who prefer placing large bets. It offers higher betting limits, special odds, and exclusive perks. on the High Roller page Learn more.

Yes, M11 allows you to add multiple selections for an accumulator bet. Each winning selection multiplies the odds — giving you the chance for a big payout. However, if even one selection loses, the entire bet is void. on the Bets page try.
Bonuses & Promotions

Register After registration, a welcome bonus is automatically credited on your first deposit — no code needed at the time of deposit. To receive the maximum bonus, make sure your deposit meets the minimum required amount.

Wagering requirement means you must place a specified amount in bets before withdrawing a bonus. For example: a 30x wagering requirement on a ৳1,000 bonus means you need to wager a total of ৳30,000 before withdrawing. Full terms in the Terms & Conditions Yes, there is.

A portion of your betting losses over a set period (daily or weekly) is returned to you as cashback. The cashback rate varies based on your VIP level. Details on the Promotions page see.

Active M11 Bonus Codes on the Promotions page Yes. Special codes are also occasionally sent via email or SMS. Always check the expiry and terms before using a code.

Yes, every bonus has an expiry date. If the wagering requirements are not met within the specified period, the bonus balance will be automatically forfeited. Be sure to check the terms as soon as you receive a bonus.
App & Downloads

M11 App Download Page Download directly from. Install the APK file on your Android device — you'll need to enable "Unknown sources" in your settings. iOS users can install the app from the App Store.

If the app won't install on Android, check that "Unknown sources" is enabled, you have enough storage space, and the file has fully downloaded. If an older version is installed, uninstall it first. If the problem persists, contact support.

When a new version is available, you'll see an update prompt when you open the app. Alternatively, Download Page Download the latest version and install it over your existing version. Updating will not erase your account details.

Both offer the same core features. However, the app comes with extra benefits: biometric login (fingerprint/Face ID), push notifications, faster loading, and a smoother overall experience. For mobile users, the app is the better choice.

Quick Access

Key Sections of M11

New Registration

Don't have an M11 account yet? Sign up for free in just 3 minutes and claim your welcome bonus.

Register
Download the App

Download the M11 mobile app and enjoy uninterrupted betting from anywhere.

Download
Active Promotions

Check the latest bonus offers, cashback deals, and special promotions — don't miss out.

View Offers
Live Betting

Bet at real-time odds on live matches — cricket, football, and all your favourite sports.

Place Bet
Responsible Gaming

Play safe. Use deposit limits, self-exclusion, and responsible gambling tools.

Learn More
Match Odds

Bet at the best odds. Compare upcoming match odds and plan your bets smartly.

View Odds

Have more questions?

M11's support team is with you 24/7. Reach out to us with any issue — we'll get it sorted fast.

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