M11 Privacy Policy

1 Introduction & General Information

M11 (hereinafter referred to as "we", "M11", or "the Platform") is a trusted online betting and gaming platform. This Privacy Policy explains in detail how your personal data is collected, processed, stored, and protected.

By using the M11 website or app, you agree to this Privacy Policy. This policy is aligned with international data protection laws and standards.

We believe transparency is the best policy. That's why this document goes into a little more detail — so you know exactly what happens with your data.

2 Information we collect

M11 collects your data in two main ways: information you provide directly, and data collected automatically through your use of the platform.

3 How your data is used

M11 uses your information only for legitimate and transparent purposes. Details are provided below:

• Account Management: To create, verify, and manage your m11 account.
• Service Delivery: To provide betting, gaming, deposit, and withdrawal services.
• Personalisation: To show you games, offers, and content tailored to your preferences.
• Security: To prevent fraud, cyberattacks, and unauthorized access.
• Legal compliance: To comply with legal requirements from government and regulatory authorities.
• Customer Support: To resolve your complaints and queries as quickly as possible.
• Contact: To send you important updates, offers, and notifications.
• Service improvement: To conduct analytics aimed at improving user experience.

4 Data sharing & disclosure policy

M11 is firmly committed to your privacy. We never sell or commercially exploit your data. However, limited information may be shared in the specific circumstances outlined below:

• Payment Processors: With approved payment providers such as bKash, Nagad, or bank transfers to process transactions.
• Technology Partner: With trusted technology service providers who assist in operating the platform, all bound by strict confidentiality agreements.
• Legal Authorities: In response to a court order or lawful request from a government authority, where legally required.
• Fraud Prevention: Limited data may be shared with international anti-fraud organisations.

Only the minimum necessary data is shared in each case, and third parties are not permitted to share it further with anyone else.

5 Cookies & tracking technologies

The M11 website uses various types of cookies — small text files stored in your browser that help us improve our services.

• Essential Cookies: Required for the website's core functionality. These cannot be disabled.
• Performance Cookies: To understand which pages on the site are most visited. No personal data is collected.
• Functionality cookies: To remember your preferences, such as language settings and login details.
• Marketing Cookies: To show you relevant offers based on your preferences. You can disable these at any time.

6 Data Security Measures

M11 follows industry-leading technology and processes to keep your data secure:

• 256-bit TLS/SSL encryption for all data transmissions.
• PCI DSS-compliant systems for processing payment card information.
• Two-Factor Authentication (2FA) support.
• Regular third-party security audits and penetration testing.
• Automated alerts for suspicious login attempts.
• Regular data security training for all staff.

7 Data retention period

M11 does not retain your data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration of active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• Communication & Support Logs: Up to 2 years after the issue is resolved.
• Marketing preferences: Until you withdraw your consent.

After the retention period expires, data is securely deleted or anonymised.

8 Your Data Rights

As an M11 user, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team. We aim to respond within 30 business days.

9 Protection of children & minors

M11 is strictly an adults-only platform. We do not knowingly collect data from anyone under the age of 18.

If we determine that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's information is held by us, please notify us right away.

10 Changes to the Privacy Policy

M11 may update this Privacy Policy from time to time. Where significant changes are made:

• You will be notified at least 30 days in advance to your registered email.
• A popup notification will appear when you log in to inform you of any changes.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the platform after any changes will be considered your acceptance of the updated Privacy Policy.

11 Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, we're here to help. Please reach out to our dedicated Privacy Team:

If your complaint is not resolved to your satisfaction, you have the right to escalate it to the relevant data protection authority in your country.