M11 Terms and Conditions

M11 (hereinafter referred to as the "Platform" or "we") is an online betting and gaming platform serving users in Bangladesh and other countries. These Terms and Conditions constitute a legally binding agreement between you and M11.

By registering on the m11 platform or using any of its services, you are deemed to have automatically agreed to these Terms and Conditions. It is therefore strongly recommended that you read them in full before you start using the platform.

M11 ensures that all operations are conducted under licences from recognised authorities and in compliance with international standards. Our goal is to provide every user with a safe and enjoyable experience.

To open an account on M11 and use our services, you must meet the following eligibility requirements:

• You must be 18 years of age or older. Registration by minors is strictly prohibited.
• Online betting and gaming must be legally permitted in your country or region.
• All information provided at the time of registration must be complete, accurate, and truthful.
• You have not previously been banned from m11, nor have any of your accounts been closed.
• You are opening this account for yourself, not on behalf of anyone else.

Each individual may only register one account. If multiple accounts are found to belong to the same person, M11 reserves the right to verify and close them, and any associated funds may be forfeited.

It is your responsibility to keep your M11 account secure. Always keep your password and login credentials private and never share them with anyone.

• Use a strong password for your account and update it regularly.
• Always log out after using a public device.
• If you suspect any unauthorised login to your account, contact m11 support immediately.
• You are responsible for all activity that takes place through your account.

Completing the KYC (Know Your Customer) verification process is mandatory. When making a withdrawal, you may be required to submit a copy of your National ID or passport, proof of address, and proof of payment method.

Please keep the following in mind when making a deposit on M11:

• Only use payment methods registered in your own name.
• M11 supports a range of popular payment gateways and mobile banking services (bKash, Nagad, Rocket).
• The minimum deposit amount is ৳500, and the maximum limit may vary by account.
• Deposits are typically processed instantly; however, bank transfers may take additional time.
• Betting with credit cards or borrowed funds is strongly discouraged.

Withdrawing your winnings from M11 is a simple and transparent process. Please follow the conditions below:

• KYC verification must be completed before submitting a withdrawal request.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Standard withdrawal processing times may range from 24 to 72 hours.
• The minimum withdrawal amount is ৳1,000.
• Meeting the designated wagering requirements is mandatory before any bonus funds can be withdrawn.
• M11 may request additional documentation for verification purposes.

Please read the following rules carefully before placing any bets on M11:

• Once a bet has been placed, it generally cannot be cancelled unless m11 decides otherwise under exceptional circumstances.
• If an event is cancelled or suspended, the related bet will be voided and the stake refunded.
• If incorrect odds are displayed due to a technical error, m11 reserves the right to void the affected bet.
• For live betting, odds may change in real time based on the latest match developments.
• Coordinated bets placed across multiple accounts on the same event are strictly prohibited.

M11 sets maximum payout limits for all Sports Betting and casino games. These limits may vary by event and game, and m11 reserves the right to adjust them as needed.

Please read the following terms before using any bonus or promotional offer on M11:

• All bonuses are subject to specific wagering requirements (typically 10x–30x).
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the wagering requirements have been met.
• Claiming the same bonus more than once is prohibited.
• Bonus offers must be used before their expiry date.
• M11 reserves the right to modify, suspend, or discontinue any bonus offer at any time.
• Accounts found to be abusing bonuses may be suspended or forfeited.

M11 is firmly committed to responsible gaming. We want our users to enjoy entertainment in a healthy and safe manner.

• You can set daily, weekly, or monthly deposit limits on your account.
• If needed, use the self-exclusion feature to take a temporary break from the platform.
• If you notice signs of problem gambling, please seek professional help.
• Do not chase losses by placing more bets in an attempt to recover money you have lost.

For more details, visit our Responsible Gambling Visit the page.

The following activities are strictly prohibited on M11 and may result in account closure:

• Creating or operating multiple accounts.
• Exploiting bonuses through fraudulent means (bonus abuse).
• Money laundering or any other unlawful financial activity.
• Hacking or manipulation of the platform's software or systems.
• Attempting to access another user's account.
• Participation in match-fixing or sports manipulation.
• Using bots or automated software to place bets.

All content, designs, logos, software, and trademarks on the M11 website and platform are the exclusive property of m11. Users may not reproduce, distribute, or use any of these for commercial purposes under any circumstances.

M11 shall not be held liable for the following:

• When a betting session is interrupted due to loss of internet connectivity.
• When a transaction is delayed due to issues with a third-party payment gateway.
• When account information is compromised due to the user's own negligence.
• When the service is unavailable due to a natural disaster or force majeure event.

M11 reserves the right to update or amend these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email address or posted on the platform. Continued use of the platform following any changes will be considered acceptance of the updated terms.

Any disputes relating to these Terms and Conditions will be resolved through international arbitration. These terms are governed by the laws of m11's licensing authority.